1133 W. Cook • Santa Maria, CA 93454 • (805) 925-8718

                                                        Click Here for an Important Word about Warranties

Exclusive Carpet One Floor & Home® SelectAFloor™

Laminate Warranties

 

SAF Laminate Warranties

 

 

The Beautiful Guarantee™

Laminate flooring products with a Titanium, Platinum, or Gold SelectAFloor™ warranty carry The Beautiful Guarantee™ Replacement Warranty (see page 35 of the warranty brochure for complete details of warranty terms). If at anytime after installation and during the terms of The Beautiful Guarantee™ you wish to change your new laminate for a different SelectAFloor™ style or color, your Carpet One Floor & Home® retailer will replace it free with another SelectAFloor™ laminate style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor™ laminate upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced laminate is selected.

 

This is a one-time only replacement. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty and indicate you wish to choose another SelectAFloor™ laminate floor under The Beautiful Guarantee™ Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

 

Replacement includes material and labor. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is the responsibility of the customer.

 

No replacement will be made with respect to laminate that has been subjected to abuse, improper maintenance, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event. This warranty applies only to the original purchase of a Carpet One Floor & Home® style laminate floor that has been professionally installed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.

 


 

 

 

No Questions Asked Replacement Warranty

All of our Silver and Bronze SelectAFloor™ laminates carry a No Questions Asked Replacement Warranty. If at any time after installation and during the term of your replacement warranty† you wish to change your new laminate for a different SelectAFloor™ style or color, your Carpet One Floor & Home® retailer will replace it with a different SelectAFloor™ laminate style or color of equal or lesser value. Should you wish to replace your flooring with a SelectAFloor™ laminate upgrade, you may do so by paying the difference in retail price. No monetary compensation will be paid if a lower priced product is selected.

 

This is a one-time only replacement. Simply call your Carpet One Floor & Home® retailer within the time frame of the warranty, and indicate you wish to choose another SelectAFloor™ laminate floor using the No Questions Asked Replacement Warranty. This is a replacement warranty and does not apply to matters covered by other warranties.

 

Replacement includes materials only and does not include reinstallation charges. Labor to move furniture, permanent construction (built-ins such as cabinets and bookcases), equipment, or electronics is also the responsibility of the customer.

 

No replacements will be made with respect to flooring that has been subjected to abuse, improper maintenance, vandalism, alteration, or damage caused by smoke, fire, flood, wind, lightning, or any other casualty event.

 

 

Limited Wear Warranty

Providing that your floor is used in a residential setting under normal residential traffic conditions and with proper care and maintenance, your Carpet One Floor & Home® retailer warrants that from the date of the original installation the finish of your laminate floor will not wear-through for the period specified by the warranty level of the product purchased.

 

Wear-through is defined as loss of the decorative surface image due to normal household use. Gloss reduction is not considered surface wear. "Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the laminate you purchased. See the Warranty Information on page 35 of the warranty brochure for further details. Surface wear must be readily visible, approximately 1/2 square inch or greater.

 

Should you feel that your laminate floor is not wearing properly, contact your Carpet One Floor & Home® retailer. If the image layer of your laminate floor wears through during the warranty period, your Carpet One Floor & Home® retailer will repair or replace the affected area.

 

This Limited Wear Warranty applies only to the original purchaser and installation site and is not transferable. This limited warranty excludes indentations, scratches, or damage caused by improper care and maintenance, misuse, abrasives, insufficient protection from furniture, damage caused by vacuum cleaner beater bars and metal caster wheels, wet mopping, scratches, or indentations caused by spiked-heel shoes and pet nails, or any casualty event.

 

 

Limited Stain Warranty

Now you can have the beauty of a wood floor and enjoy the easy maintenance you'd expect with a resilient floor. Laminate floors come as close as possible to being maintenance-free and are extremely resistant to stains.

 

All of Carpet One Floor & Home®'s laminate floors carry a stain resistance warranty guaranteeing that, with proper care and maintenance, your laminate floor will not permanently stain from common household use for the period of warranty coverage. Excluded from "common household use" is the use of any caustic chemicals on your floor, the use of any unapproved manufacturer cleaning solution on your floor, or exposure of the floor to other substances not part of ordinary household use.


Limited Fade Warranty

Carpet One Floor & Home® warrants that with proper care and maintenance, your laminate floor will not fade from exposure to sunlight or artificial light for the length of the warranty period. You can be assured that your laminate flooring will maintain its fresh look and color for many years to come.

 

 

Limited Water Resistance Warranty

When installed following manufacturer's instructions, your laminate floor will resist water damage under normal use for the length of the warranty, including damages caused from topical spills and damp mopping provided spills are promptly removed.

 

This warranty excludes all casualty events resulting in water coming in contact with your floor and failures normally covered by homeowners insurance including, but not limited to, damages caused by flooding or standing water from leaky pipes, faucets, or household appliances. Also excluded are damages caused by flooding or standing water from hydrostatic pressure or other casualty events. (See General Terms and Conditions on pages 39-40 of the warranty brochure for other conditions that may apply.)

 

 

Limited Installation Warranty

Your Carpet One Floor & Home® retailer guarantees the quality of workmanship to be professional and in keeping with industry standards. Should further service be required due to deficiencies in the original installation of your laminate floor, your Carpet One Floor & Home® retailer will return and provide that service at no cost to you for the life of the floor. "Life of Floor" means the length of the Limited Wear Warranty specified by the warranty level corresponding to the laminate floor you purchased. See the Warranty Information on page 35 of the warranty brochure for further details.

 

 

General Terms and Conditions for Laminate Warranties

In addition to the requirements specified for each respective limited warranty, the following general terms and conditions apply to each ofthe limited warranties unless otherwise specified.

 

  1. These limited warranties apply only to laminate installed in owner occupied residential space where no commercial activity takes place. For purposes of these limited warranties, the terms "commercial activity" and "commercial application" shall mean an activity or application engaged in for business purposes, regardless of where such activity or application takes place, including but not limited to, such activity or application taking place in a store, office, warehouse, plant, facility, or other place of business or residential dwelling.
  2.  

  3. These limited warranties apply only to the original purchaser and installation site and are not transferable.
  4.  

  5. These limited warranties exclude laminate flooring that has been put to commercial use, abnormal use or conditions, or abused in any way. "Commercial use" includes, but is not limited to, use in a store, office, or other place of business. "Abnormal use or conditions" includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire; or other casualty event. These limited warranties do not cover indentations, scratches, stains, or damage caused by negligence, moisture, erosion, pebbles, sand or other abrasives, pets, spiked-heel shoes, insufficient furniture protection, or improper alterations of the original manufactured product. "Abuse" is any use of the flooring that is unreasonable considering the normal and expected uses of a laminate floor in a residence.
  6.  

  7. These limited warranties do not apply to damages from exposure to extreme heat, dryness or water saturation, or stains as a result of chemical or industrial products (other than recommended cleaning products).
  8.  

  9. To qualify for repair or replacement, the original sales receipt or other documentation which demonstrates proof of purchase must be supplied.
  10.  

  11. These warranties apply only to residential installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer.
  12.  

  13. CARPET ONE FLOOR & HOME® SHALL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights which vary from state to state or province to province.
  14.  

  15. If there is a conflict between these general terms and conditions and the terms and conditions of the warranties as specified, the terms and conditions of the warranties as specified shall control.

 

 

Resista™ No Exclusions Warranty*

 

Stain and Fade Warranty

 

Carpet One Floor & Home® laminate floors carry a stain resistance warranty that states with proper care and maintenance your laminate floor will not permanently stain from common household use. Your laminate floor will also not fade from exposure to sunlight or artificial light. So you can be assured that your laminate flooring will maintain its fresh look and color for many years to come.

 

 

 

Scratch and Wear Warranty

 

Your Carpet One Floor & Home® retailer warrants that from the date of installation when used under normal traffic conditions and with proper installation, care, and maintenance the finish of your laminate floor will not show excessive wear. Should you feel that your laminate floor is not wearing properly, contact your retailer. If the image layer of your floor wears through, your retailer will repair or replace the affected area. The use of appropriate mats (non-staining, soft backed) at doorways will prevent the ingress of sand and dirt and will help prevent scratching.

 

 

 

Lock and Core Warranty

 

Your Carpet One Floor & Home® retailer warrants that the glueless locking system of your laminate floor will not wear out for the lifetime of your floor when the product is installed following the manufacturer's instructions. The precision of the locking system will guarantee no height differences between boards and no gaps between planks.

 

 

 

Moisture Warranty

 

Your Carpet One Floor & Home® retailer warrants that the premium core of your floor will resist water damage under normal use, including damage caused from topical spills and damp mopping provided water is not allowed to stand on the floor. So you can be assured that your easy care laminate floor will stay just as beautiful year after year.

 

 

 

General Terms and Conditions for

Resista™ Laminate Warranties

 

In addition to the requirements specified for each respective warranty, the following general terms and conditions apply to each of the warranties unless otherwise specified.

 

This warranty applies only to the first owner and the first installation of the product and is not transferable. The person deemed to be the first owner is the person stated as the buyer on the purchase invoice. This warranty applies to all first quality product purchases for the designated warranty life of the product** in residential applications and for five years in light commercial applications.

 

These warranties apply to defects inherent to the material supplied. This means any material or production defects, acknowledged by the manufacturer, including the delamination or reduced resistance of the wear layer but does not include, in the case of beveled edge products, wear along the edges of the panels greater than 3/16"(5 mm) from the edge.

 

The manufacturer will repair or replace the product at their option. In cases where a replacement of the flooring is agreed upon, only new panels of the current supply program at the time the complaint is upheld will be supplied by the retailer. There will be no other form of compensation.

 

These warranties apply only to first quality laminate flooring installed according to the manufacturer's recommended installation instructions in owner-occupied indoor residential spaces or in indoor commercial spaces subject to light commercial foot traffic.

 

These warranties do not apply to laminate flooring that has been put to abnormal use or conditions, or abused in any way. "Abnormal use or conditions" includes, but is not limited to, water damage from plumbing, storm, or flood; damage from smoke or fire or other casualty events; damage caused by negligence or improper maintenance; improper alterations of the original manufactured product. "Abuse" is any use of the flooring that is unreasonable considering the normal and expected uses of a laminate floor in a residential or a light commercial environment.

 

The locking warranty only applies to open joints greater than 0.01 inches (0.2mm). The core warranty applies only to products 8mm or greater in thickness and does not include casualty events resulting in water coming in contact with your floor and failures normally covered by homeowners insurance to include but not limited to damages caused by flooding or standing water from leaky pipes, faucets, or household appliances. Damage caused by flooding or standing water from hydrostatic pressure or other casualty events is not covered by this warranty.

 

Flooring panels or accessories must be checked carefully for material defects before and during installation and under sufficient lighting. Products with visible defects must not be installed under any circumstances. The retailer must be informed in writing of such defects within 30 days of purchase. After this time has elapsed, no further complaints will be accepted. Color and gloss issues resulting from material added to an existing installation at a later date and non-warranty repairs are excluded from coverage.

 

Liability arising from this warranty is restricted to hidden defects. These are defects that were not visible before or during the installation of the laminate floor. If the product was originally professionally installed, the manufacturer will cover reasonable labor costs.

 

These warranties do not apply to damage from exposure to extreme heat, dryness, or water saturation or stains as a result of chemical or industrial products (other than recommended cleaning products). The floor may not be installed in damp and/or humid areas or in extremely dry areas or areas where there are extremely high temperatures (such as saunas or swimming pool areas).

 

To qualify for repair or replacement, the original sales receipt or other documentation which demonstrates proof of purchase must be supplied. If the product for which a claim is made is no longer available, the customer will be able to choose a product of equal value from the current product range.

 

These warranties apply only to the residential or light commercial installations performed by a Carpet One Floor & Home® retailer or Carpet One Floor & Home® authorized independent installer. NEITHER CARPET ONE FLOOR & HOME® NOR THE MANUFACTURER SHALL UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES BASED UPON THE FOREGOING WARRANTIES, CONTRACTS, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL CLAIM. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. The foregoing warranties give you specific legal rights, and you may have other rights which vary from state to state or province to province.

 

If there is a conflict between these general terms and conditions and the terms and conditions of warranties as specified, the terms and conditions of the warranties as specified shall control.

 

 

* The warranties do not include improper care, abuse, misuse, or acts of God.

 

**The residential warranty is based on the warranty life of the product (either 10, 15, 25, 30, or 50 years), and the light commercial warranty is limited to five years. Warranty Date: June, 2007

 

† The period specified by the warranty level of the product purchased.

 

General Terms and Conditions for other conditions that may apply. See General Terms and Conditions for details.

 

NOTE: Certain restrictions may apply. See your retailer for more specific information concerning the recommended cleaning methods for your specific laminate.

 


 

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